Potain collects business contact details you voluntarily submit through inquiry forms so we can respond about tower crane specifications, parts availability and service scheduling.
Typical fields include name, business email, phone, company name and project context such as tip load or freestanding height. Server logs may record IP address, browser type and pages visited for security and performance.
We use inquiry data to reply to your request, route it to the correct engineering or parts team, and improve how we document crane classes for B2B buyers. We do not sell personal contact lists.
We may share inquiry details with authorized Potain dealers or service partners only when needed to fulfill your request in your region. Processors that host email or web infrastructure act under confidentiality obligations.
Inquiry records are retained for as long as needed to support the commercial relationship or meet legal record-keeping requirements, then deleted or anonymized.
Business contacts may request access, correction or deletion of inquiry records by emailing [email protected]. Marketing unsubscribe links, when present, stop promotional messages but do not cancel active service tickets.