Field Desk

Contact Potain Crane Dispatch & Engineering

Map our regional mast and jib parts hubs, reach 24/7 field service, or send a lift brief with tip load, freestanding height and site constraints. This page is built for project engineers — not a blank form floating alone.

Map of Potain regional tower crane parts hubs

Potain HQ has operated from Milwaukee, WI since the US plant expansion era; the 24/7 dispatch desk and 28 regional hubs have supported contracted fleets through the 2022–2025 pour seasons with serial-matched mast, jib and hoist SKUs.

Field-service Hotline

24/7 dispatch · < 18h MTTR on contracted tower crane sites

+1 800 768 2467

Engineering Team

Tip-load PDFs, hoist SOPs, AS 2550 checklists · reply < 24h

[email protected]

Spare Parts Hub

28 regional warehouses · mast, jib, hoist and wire-rope SKUs

Request part lookup

Headquarters

2400 Craneway Industrial Park
Milwaukee, WI 53204, USA

Mon–Fri 06:00–22:00 CT · Emergency dispatch open 24/7

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Send Specs to Our Field Team

Use the two-column brief for company, site country, crane class and message. Include tip load, jib length and preferred delivery month so engineering can respond with a scoped next step within two working days for complete briefs (incomplete radius or foundation data slows the reply).

  • Flat-top / luffing / self-erecting class
  • Freestanding height or annual hoist hours
  • AS 2550 / ASME B30 audit needs
  • Working radius for lifting capacity (ton at m) — brochure max alone is not enough
  • Grid feed vs diesel generator support if hybrid site power is planned

We do not issue transferable tip-load warranties from a web form. Soft fills, incomplete mats or missing geotech notes still require a site walk before a firm erection date.